![]() Provide training and coaching expertise to associates in selling, product knowledge, Clienteling and in-home services.Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals.Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.Perform projects and assignments as directed by the management team.Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.Comply with all Company policies and procedures. ![]() Meet personal productivity targets and goals, while providing exceptional customer service to our guests.Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manager-on-duty shifts.Conducts warm-up and cool down meetings with associates and coaches associates to productivity and performance.Provides store supervision during manager-on-duty shifts to ensure that the store meets financial targets.Effectively perform operational functions: open and close the store, register functions and back office procedures.S/he will perform operational functions in the assigned area of accountability (Sales or Stock) to ensure the store meets Company expectations. POSITION: LEAD SALES (KEYHOLDER) REPORTS TO: GENERAL MANAGER TYPE: NON-EXEMPT BRANDS: POTTERY BARN/POTTERY BARN KIDS/POTTERY BARN OUTLET PRIMARY FUNCTION: The Lead Sales or Lead Stock Keyholder position provides daily support to management team by performing opening and closing routines, providing supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
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